Shipping policy
Where we deliver
Emirates Pet Food delivers within the United Arab Emirates only. We do not ship internationally at this time.
Delivery cost
- Free standard delivery on all orders of AED 99 or more.
- Orders below AED 99: a flat AED 15 delivery charge.
Delivery times
- Dubai: next business day.
- All other emirates: 2-3 business days.
Orders are picked and dispatched from our Dubai warehouse. You will receive a confirmation email when your order is placed and a second email with tracking details once it leaves us.
Express delivery within 2 hours
We can deliver within 2 hours on request. An additional charge applies and varies by area. To arrange it, contact us before placing your order - or straight after - by phone on +971 4 269 3498, on WhatsApp at +971 56 571 4052, or by email at customerservice@emiratespetfood.com, and we will confirm the fee for your address.
Payment on delivery
We accept secure online payment and cash on delivery across the UAE.
If something goes wrong
If your order arrives damaged, incomplete or later than promised, tell us within 7 days and we will put it right at no cost to you. Full details are in our return and refund policy.
Questions
Customer service is open Sunday to Thursday, 8AM to 5PM, and Saturday, 8AM to 12PM. Email customerservice@emiratespetfood.com or call +971 4 269 3498.
